Record business calls legally: simple setup on 3CX, RingCentral and Vonage
Guidance for small trade teams on compliant call recording practices, including setup instructions for VoIP systems and legal considerations under GDPR and Ofcom regulations.
VoIP
PSTN switch off survival plan for trades: move to VoIP in 10 simple steps
As the UK phases out the PSTN by January 2027, trades must transition to VoIP, following a ten-step survival plan to ensure smooth communication.
Set up an AI receptionist that books jobs: Twilio Studio + Calendly for trades
How trades firms can set up an AI receptionist using Twilio Studio and Calendly to efficiently manage calls and bookings, improving lead capture.
Voicemail to job: auto‑transcribe missed calls and create jobs in ServiceM8, Jobber or Tradify
Process for automating the transcription of missed calls into job creation within CRM systems like ServiceM8, Jobber, or Tradify.
Lift alarms and site phones after the landline switch off: EN 81-28 checklist, GSM/4G options and power backup
With the UK landline transition to digital by 2027, lift alarms must comply with EN 81-28 using GSM/4G or VoIP, keeping power backup and regular testing.
Auto text back for missed calls: simple setup for iPhone, Android, WhatsApp and VOIP lines
Simple methods for tradespeople to set up automatic text responses for missed calls on iPhone, Android, WhatsApp, and VOIP systems.